Shipping policy

1) Shipping Destinations

We currently ship mainly to Europe and the United States (subject to availability at checkout).

2) Shipping Method

We primarily ship via YunExpress (or its partner carrier network). Final-mile delivery may be handled by local carriers depending on the destination.

3) Processing Time

Orders are typically processed and dispatched within 1–3 business days (excluding weekends and holidays). Processing may take longer during peak seasons or due to operational constraints.

4) Estimated Transit Time (Reference Only)

Delivery times are estimates only and not guaranteed:

  • Europe: approx. 7–15 business days

  • United States: approx. 8–18 business days
    Remote areas, holidays, weather, customs inspections, and route adjustments may cause delays.

5) Tracking

Tracking is typically available within 24–72 hours after dispatch (carrier updates may be delayed). Short tracking gaps can be normal.

6) Duties & Customs

Prices do not include any potential import duties, taxes, or clearance fees (if applicable). These fees are usually the recipient’s responsibility and vary by country. If the carrier/customs requires recipient action, please respond promptly to avoid delays or returns.

7) Address Accuracy & Changes

Please ensure your shipping details are complete and accurate. Address changes or interception after dispatch cannot be guaranteed. If delivery fails or the parcel is returned/lost due to an incorrect or incomplete address, related losses and additional costs may be borne by the customer.

8) Delays

All delivery times are estimates. We are not liable for delays caused by carriers, customs, weather, strikes, traffic control, or other circumstances beyond our control. We will assist with reasonable tracking inquiries.

9) Lost / Abnormal Parcels

Please contact us if:

  • tracking shows no updates for 10 business days, or

  • tracking indicates an abnormal status (return, failed delivery, customs issues, etc.).
    Loss confirmation is subject to the carrier’s investigation. If the carrier confirms loss or the claim is approved, we will offer a replacement or an appropriate refund, depending on the order and feasibility.

10) Delivered But Not Received

Please check with family/concierge/front desk/neighbors/parcel locker first. If still missing, contact us within 48 hours of the delivery scan so we can assist with a carrier investigation (additional information may be required).

11) Damaged / Missing / Incorrect Items

Contact us within 48 hours of delivery with photos/videos of the outer packaging (with label) and the issue. After verification, we will provide a reasonable solution (replacement/partial refund/other compensation).

12) Refused / Returned Parcels

If a parcel is returned due to refusal, failed delivery, address issues, or customs inaction, return shipping or re-delivery fees may apply and will be handled case-by-case.

13) Contact

Vynderful | veyora@hotzin.com | +86 15059372420
Zone A, 4th Floor, Zhuneng Industrial Technology Park, No. 18 Jinlin Road, Jianxin Town, Cangshan District, Fuzhou, Fujian 350000, China